We’re Here to Listen
At FlexiGoods, we’re committed to providing our customers with quality products, flexible rent-to-own solutions, and reliable customer service.
We understand that sometimes things don’t go as expected. If you have a concern or complaint, we want to know about it so we can understand what happened, investigate the matter and work towards a fair resolution.
How to Make a Complaint
If you have a complaint about our products, services, payments, delivery, account, contract or customer service, you can contact our team directly:
Email: admin@flexigoods.co.nz
Phone: +64 22 406 1234
Please provide as much relevant information as possible, including your name, account or contract reference (if applicable), details of your complaint, and any supporting information. This will help us investigate and respond to you efficiently.
Submit Your Complaint Online
You can also submit your complaint using the Complaint Form below.
Please provide clear details about your concern and tell us what outcome or resolution you are seeking. Once submitted, our team will review your complaint and contact you regarding the next steps.
We encourage customers to contact us directly first so we have an opportunity to understand and resolve the issue.
Our Commitment
Every complaint is important to us. We aim to:
- Listen to your concerns respectfully.
- Review the relevant information and circumstances.
- Communicate clearly throughout the resolution process.
- Work towards a fair and reasonable outcome.
- Use customer feedback to improve our products, services and processes.
If you have a concern, please get in touch with us — we’re here to help.
FlexiGoods
Easy Rentals. Smart Ownership.